Overview of Our Refund Policy
At Solefeat Footwear Store, we value our customers’ satisfaction and aim to provide a hassle-free shopping experience. Our refund policy is designed to ensure that your rights as a consumer are protected and that any issues with our products are promptly addressed.
Eligibility for Refunds
To be eligible for a refund, items must be returned within 30 days of the purchase date. The footwear must be in its original condition, unworn, and with all original tags and packaging intact. Proof of purchase, such as a receipt or order confirmation, is also required to process the refund.
How to Initiate a Refund
To initiate a refund, please contact our customer service team via email or phone. Provide your order details and the reason for the return. Our team will guide you through the return process and provide you with a return authorization number. Please note that shipping costs for the return are the responsibility of the customer unless the return is due to a defective product or an error on our part.
Processing Your Refund
Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. You will receive an email notification confirming the refund. If you do not see the refund in your account within the specified timeframe, please contact our customer service team for further assistance.
Exchanges and Store Credit
If you prefer an exchange or store credit instead of a refund, please let our customer service team know. We will do our best to accommodate your request and ensure you find the perfect pair of shoes from our collection.
